Rejections are not all equal. The same load, refused at two different moments, does not create the same operational damage.
Same rejection. Different damage.
Given early, a decision is a planning event. Given late, it becomes a coverage problem for someone else and a disruption on the account.
The dispatch discipline
- Decide against agreed operating preferences, not mood
- Decide as early as the information allows
- Never let a decision default by silence
Acceptance discipline is not about taking everything. It is about deciding deliberately, early, and consistently.