Experienced Judgment
Experience with live multi-truck Relay operations, including ROC escalations, disrupted loads, and performance disputes, not just booking loads.
FULL-SERVICE AMAZON RELAY OPERATIONS MANAGEMENT
You Run the Business. We Run Your Relay Operations.
FleetFlow manages daily Amazon Relay operations, from load planning and driver coordination to ROC issues, performance disputes, and operational follow-through. Our team handles the day-to-day workload while you stay in control of the business.
For active Amazon Relay carriers with 5+ trucks.
- Amazon Relay Only
- Active 24/7 Coverage
- Team-Based Operations
THE OWNER PROBLEM
More Trucks Shouldn't Mean More Problems on Your Phone.
As a carrier grows, dispatch becomes more than finding loads. Drivers need answers. Scheduled trips need attention. Facility problems and performance events need follow-through. If every difficult decision returns to the owner, adding more dispatchers hasn't really removed the operational burden.
- Driver questions and schedule changes
- Trips that need attention after booking
- Facility delays, trailer issues and ROC calls
- Performance events and disputes
- Coverage outside normal office hours
- Decisions that keep landing back on the owner
WHY FLEETFLOW
Not Just Dispatchers. An Accountable Relay Operations Team.
Hiring dispatchers can be the right choice. But someone still has to train, oversee and support them when the operation gets complicated. FleetFlow brings dedicated Relay experience and management responsibility together in one service.
Active Coverage, Around the Clock
Scheduled dispatcher shifts cover nights, weekends and holidays, with assigned personnel and backup support for continuity.
Operational Accountability
One team responsible for the agreed daily workload, with clear responsibilities and escalation of decisions that require the carrier owner.
WHAT WE MANAGE
From Load Planning to Performance Management.
FleetFlow handles the agreed daily operation across the load lifecycle, not just the booking screen.
Load Planning & Booking
Coordinate available trucks, driver schedules and Relay opportunities around the carrier's operating preferences.
Driver Coordination
Handle routine driver communication, scheduling updates and trip-related questions before and during managed loads.
Live Trip Monitoring
Keep track of pickups, departures, deliveries and operational issues through completion.
ROC & Disruption Management
Coordinate with drivers, facilities and Amazon's Relay Operations Center when the plan changes; document relevant events.
Performance & Dispute Management
Monitor account-impacting events, gather supporting facts and follow up on defensible performance disputes.
Weekly Operational Administration
Handle agreed invoicing and settlement follow-ups, eligible accessorial support and owner-level reporting.
RESPONSIBILITY, WITHOUT LOSS OF CONTROL
Hand Over the Daily Operation. Keep the Decisions That Matter.
FleetFlow handles daily Relay operations while the carrier remains in charge of the business. Responsibilities and escalation boundaries are clear from the start, so your team knows what FleetFlow handles and which decisions stay with you.
FleetFlow manages
- Daily load and driver coordination
- Live operational issues and ROC follow-through
- Performance-related documentation and disputes
- Agreed reporting and weekly administration
The carrier controls
- Business strategy and expansion
- Trucks, equipment and maintenance decisions
- Driver hiring and major personnel matters
- Finances, policies and final approvals
HOW WE GET STARTED
A Clear Handover. No Guesswork About Who Does What.
We review your current setup, define responsibilities and access, then organize the people and coverage needed to manage day-to-day execution.
Talk Through Your Operation
We learn about your trucks, how you currently run Relay and where the operational workload sits.
Agree on the Scope
We confirm responsibilities, coverage, access requirements, communication expectations and the commercial proposal.
Hand Over Daily Execution
Assigned team members begin managing agreed operations with shift coverage and escalation arrangements.
STAY INFORMED
Know What's Happening Without Running Every Load.
Stay informed without personally tracking every load. Weekly operational reporting summarizes managed activity, important incidents, performance follow-up, and decisions requiring your attention.
Managed Activity
The loads and trips handled during the reporting period.
Important Incidents
Significant operational issues and their follow-up status.
Performance & Disputes
Account-health observations and open items requiring review.
Owner Decisions
Matters that need your approval or direction.
INDICATIVE PRICING
A Clear Starting Point. A Scope That Fits Your Fleet.
$200/ active truck / month
Indicative management fee
For active Amazon Relay carriers with 5+ trucks, $200 per active truck per month is our indicative management fee. Your final proposal depends on fleet size, responsibilities, and coverage, with terms confirmed before onboarding.
A monthly operations management fee, not a percentage of your freight revenue.
COMMON QUESTIONS
Before You Hand Over Your Relay Operations.
Operations & Trust
Active dispatcher coverage through scheduled shifts, including overnight, weekends and holidays. Accounts have assigned personnel and backup coverage to support continuity. Responsibilities and escalation arrangements are agreed with each carrier.
No. You retain ownership, visibility and authority over major decisions. FleetFlow operates within the responsibilities and access arrangements agreed with your company.
Our full-management service is designed for carriers already operating on Amazon Relay with five or more active trucks.
No. We manage the operational responsibilities within our control and work to reduce preventable mistakes, but Amazon's scoring, freight availability, driver actions and external events affect outcomes.
Ready to Hand Off Your Relay Operations?
Tell us about your fleet and where daily operations need support. Request a free 30‑minute consultation to discuss whether FleetFlow is the right fit and what a handover could look like.