Experienced judgment
People familiar with live Relay operations, difficult situations and the consequences of poor follow-through.
AMAZON RELAY MANAGEMENT
One Team. Your Entire Relay Operation.
Booking the load is only one part of running Amazon Relay. FleetFlow manages the agreed daily operation around your trucks and drivers, planning, execution, ROC coordination, performance follow-through and owner reporting, so you can focus on running the carrier.
For active Amazon Relay carriers with 5+ trucks. Scheduled 24/7 operational coverage.
WHY OWNERS DELEGATE
Stop Managing Dispatch. Start Managing the Business.
As a fleet grows, keeping every load booked is not enough. Someone has to coordinate drivers, make timely decisions when the plan changes, handle Relay issues and follow through on account-impacting events. Hiring another dispatcher may add capacity, but it still leaves the owner responsible for training, supervision and escalations. FleetFlow takes on the agreed operational workload as a managed team, not simply another pair of hands.
One accountable team
Clear responsibility for daily coordination, escalation and continuity across shifts.
Less owner interruption
Routine decisions and problems are handled within the agreed operating boundaries; major business decisions still come to you.
WHAT FLEETFLOW MANAGES
The Daily Work Behind Every Relay Load.
A coordinated operation from the first load decision to the final follow-up. Responsibilities are confirmed with each carrier before service begins.
Planning & Load Booking
Review load opportunities against truck availability, driver schedules and the carrier's operating preferences. Coordinate Relay blocks and loadboard opportunities as applicable to the fleet's setup.
Driver Scheduling & Communication
Keep drivers informed about assignments, pickup requirements, changes and trip-related questions. Coordinate readiness before scheduled moves and routine updates during execution.
Active Trip Oversight
Monitor managed trips across check-in, departure, transit and delivery. Identify situations needing action and keep the relevant people aligned through completion.
ROC & Disruption Resolution
Coordinate with drivers, facilities and Amazon Relay Operations Center when trailers, delays, access or other operational issues disrupt a trip. Record key facts and follow up on unresolved items.
Performance & Disputes
Track operational events that may affect account performance, preserve available supporting information and prepare or follow up on appropriate performance disputes. No particular score or dispute outcome is guaranteed.
Weekly Operations Administration
Provide owner-level operating summaries and manage agreed invoicing, settlement-related follow-ups and eligible accessorial documentation. Exact responsibilities are defined in the proposal.
COVERAGE AND ACCOUNTABILITY
The Operation Keeps Moving Across Shifts.
Amazon Relay doesn't stop at the end of a business day. FleetFlow organizes active dispatcher coverage through scheduled shifts, including overnight, weekends and holidays. Assigned personnel and backup support help maintain continuity, while clear escalation rules keep the carrier involved when a decision is theirs to make.
FleetFlow handles
- Agreed load booking and driver coordination
- Trip monitoring and live operational issues
- ROC communication and disruption follow-through
- Performance documentation, appropriate disputes and agreed reporting
The carrier retains
- Control of the Amazon Relay account and authorized access
- Business, fleet and financial decisions
- Driver hiring, equipment and maintenance responsibility
- Major exceptions and approvals defined in the agreement
Access, decision rights, coverage scope and escalation routes are agreed before handover.
WORKING WITH FLEETFLOW
A Managed Department, Not Another Vendor to Supervise.
We learn how your fleet operates, confirm the decisions we can make on your behalf, and assign a team to run the agreed daily workflow. Drivers know whom to contact for managed Relay issues. Owners receive operational visibility and escalation when their input is needed, not a stream of routine dispatch questions.
Review your operation
Trucks, operating preferences, current coverage and problem areas.
Define the agreement
Responsibilities, access, coverage, communication and pricing.
Start managed coverage
Assigned team, day-to-day execution, issue escalation and ongoing owner updates.
WHO WE WORK WITH
Built for Active Multi-Truck Relay Carriers.
FleetFlow is designed for established carriers already operating on Amazon Relay with five or more active trucks, especially owners who need reliable coverage, stronger operational judgment or freedom from constant day-to-day supervision.
Our indicative management fee is $200 per active truck per month. Final pricing is tailored to fleet size, responsibilities and coverage requirements and confirmed in a written proposal. We do not price the service as a percentage of gross freight revenue.
Let's Take the Daily Relay Operation Off Your Plate.
Tell us about your active trucks, your current dispatch setup and the responsibilities you want to delegate. We'll discuss the fit, coverage and a practical handover during a free 30‑minute consultation.