Onboarding
Trucks, drivers, equipment and account access are organized so managed dispatch can start cleanly.
Operating Preferences
Lanes, home time, routing limits and acceptance expectations are agreed in writing before loads are booked.
Active Dispatch Coverage
Load opportunities are reviewed and booked against those preferences on an ongoing basis.
Driver Coordination
Drivers receive trip information and stay in communication with dispatch before and during execution.
Live Trip Management
Managed trips are followed through check-in, transit, stops and completion.
Disruption Handling
When something breaks, facts are collected, ROC is contacted where appropriate, and the event is documented.
Weekly Reporting
Ownership receives a concise weekly operational summary instead of scattered updates.
Dispatch In Motion
The Operation Doesn’t
Stop At The Booking Screen.
Before The Load
Planning.
Relay opportunities are reviewed against the carrier’s agreed operating preferences, time considerations and routing requirements before anything gets booked.
Before Pickup
Readiness.
Driver, equipment and timing information is checked so readiness and late-risk problems surface before the scheduled arrival.
During The Trip
Driver Communication.
Communication continues after booking. Drivers and dispatch stay aligned through check-in, departure and transit.
When Something Goes Wrong
ROC & Disruption Response.
Facts are collected, the right parties are contacted or escalated, and the event is handled while the load is still active.
After Completion
Operational Documentation.
What happened is recorded with the evidence needed to defend the event later if it reaches the account.
Weekly
Owner-Level Reporting.
Ownership receives a concise weekly summary of what ran, what broke, what was resolved and what needs a decision.
How Dispatch Works
From Available Truck
To Completed Load.
01Truck Available
02Load Planned
03Load Booked
04Driver Ready
05Pickup
06Live Trip
07Delivery
08Complete
Your Next Load
Shouldn’t Depend
On You Being
Awake.
Put a specialized Relay dispatch and operations team behind your fleet.