Onboarding
Fleet, driver and operating information is organized so the managed service can start cleanly.
How It Works
Here’s What Happens
After You Hand Us
The Operation.
A clear operating sequence from onboarding through managed execution, follow-through and owner-level reporting.
Operating Preferences
Lanes, routing limits, timing needs and acceptance preferences are agreed before managed booking begins.
Active Dispatch Coverage
Load opportunities are reviewed and managed against the agreed operating preferences.
Driver Coordination
Drivers receive trip information and stay aligned with dispatch before pickup and during execution.
Live Trip Management
Managed trips are followed through check-in, departure, transit, stops and completion.
Disruption Handling
When the plan changes, facts are collected, the appropriate parties are contacted and the event is documented.
Weekly Reporting
Ownership receives a concise weekly operational summary with the items that actually need attention.
Managed Operation
The Operation Doesn’t
Stop At The Booking Screen.
Before The Load
Planning.
Relay opportunities are reviewed against the carrier’s agreed operating preferences, time considerations and routing requirements before anything gets booked.
Before Pickup
Readiness.
Driver, equipment and timing information is checked so readiness and late-risk problems surface before the scheduled arrival.
During The Trip
Driver Communication.
Communication continues after booking. Drivers and dispatch stay aligned through check-in, departure and transit.
When Something Goes Wrong
ROC & Disruption Response.
Facts are collected, the right parties are contacted or escalated, and the event is handled while the load is still active.
After Completion
Operational Documentation.
What happened is recorded with the evidence needed to defend the event later if it reaches the account.
Weekly
Owner-Level Reporting.
Ownership receives a concise weekly summary of what ran, what broke, what was resolved and what needs a decision.
Operational Flow
From Available Truck
To Completed Load.
01Truck Available
02Load Planned
03Load Booked
04Driver Ready
05Pickup
06Live Trip
07Delivery
08Complete / Reported
Your Next Load
Shouldn’t Depend
On You Being
Awake.
Put a specialized Amazon Relay dispatch and operations team behind your fleet.